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GRP > Support > Billing

 

// F.A.Q.

01-01-0001

I paid for Ghost Coins (GC) in the game but nothing has appeared in my account. What should I do?

The payment process normally takes about 30 minutes. If you have still not received the Ghost Coins (GC) after this period, please close the game and the launcher. Then restart the game and check if the coins have appeared.


Sometimes the bank put the transaction on hold if it is a new type of transaction. In this case, it may take several hours before the Ghost Coins appear in the game. In doubt, you can call your bank to check the status of your payment.


If, however, you still have not received your Ghost Coins, please send us a screenshot of your purchase confirmation email (with the order number visible) using the ticketing system available here.

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