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GRP > Support > Technical

 

// F.A.Q.

01-01-0001

While launching the game I receive a blackscreen. What should I do?

Sometimes the game may be running in a resolution, which is not supported by your monitor. Please try the following to resolve this problem:

1. Enter the folder 'PDC-Live'. This folder should be located where you installed the game. The default path is usually:

C:/Ubisoft/Ghost Recon Online

2. Search for the 'GraphicSettings.ini' file.

16390 - Blackscreen []

3. Please change the following in this file:

Displaywidth = 1280

Displayheight = 800

Windowed = 1

GraphicSettings.ini file []

4. The game will start in window mode.

5. After the game has started, change the video quality in the options menu to your preferred settings.

Options-Video Menu [] 


Please contact Customer Support, if this problem is still occuring. You can do this by selecting the 'Contact Us' link at the bottom of this page. Please provide as much detailed information as possible along with your san-tool file.

Please follow the instructions here to send us the san-tool file.


Technical

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