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// F.A.Q.


I experience lag in game. What should I do?

Lag is a result of a delay between the information sent and received over the Internet or a delay in communication between devices inside the computer.


The Basic Input Output System (BIOS) handles the exchange of information between the devices so be sure it is up-to-date.


The most common issue caused by lag are:

- Players teleporting on the map;

- Invincible players;

- Delays in the statistics (crosses instead of damage figures);

- Being shot even under cover behind a wall.


If you are experiencing lag problems while playing the game please send the following information to the Customer Support Team:


1. The type of problem you are encountering

2. Your Persona name

3. When you encountered this problem (time/date)

4. The result of the connection test on

5. The name of your internet provider

6. Type of connection (WIFI / cable / 3G dongle)

7. Please follow the instructions here to send us the san-tool file.


Once we receive this information, we will be able to do further investigation. Please contact Customer Support. You can do this by selecting the 'Contact Us' link at the bottom of this page.


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