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GRP > Support > Technical

 

// F.A.Q.

01-01-0001

Error message "Lost connection... Error: 97D60006 or 97D6007 or 97D6008


16058 - Lost connection 97D60006 16058 - Lost connection 97D60007 

16058 - Lost connection 97D60008

Please Contact Support with the following information if you are having any of the following errors:

Logs files:
1. Launch the game and when you receive the error press the "Windows" key
2. Go to C:\Ubisoft\GRO\PDC-live\Logs.
3. Right click on the log folder and create a zip version.
4. Send us the zip file.

Network configuration:
1. When you encountered this problem (time/date).
2. The result of the connection test on www.speedtest.net
3. The name of your Internet Service Provider.
4. Type of connection you are using (WIFI / cable / 3G dongle).

Once we receive this information, we will be able to do further investigation. You can do this by selecting the 'Contact Us' link at the bottom of this page.

Technical

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