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// F.A.Q.


How can I get past the login screen within the game?

Generaly when you have a problem to log into the game it's because you are not using the right Uplay username or password.

  • Please ensure you are using the correct Uplay account details. Please use your Uplay username and not the email address linked to your account.
  • Also ensure you are typing your password in correctly. Check whether your 'Caps Lock' key is activated and which language your keyboard is currently set to in Windows. 
  • If you have forgotten your Uplay password, please click on 'Log In' in the top right hand corner of this page and select 'Forgotten your password?' in the new window. A password reset link will be sent to the email address associated with your Uplay account.

If you are still experiencing issues, please click on the 'Contact us' link in the Support section at the bottom of this page.

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