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GRP > Support > Technical

 

// F.A.Q.

01-01-0001

Error message 'The application has failed to initialize properly'.


16394 -The application failed to initialize properly []

Please try the following to resolve this problem:
1. Press Ctrl+Alt+Shift at the same time to open Task Manager while the error is still being displayed on your screen.
2. Search for the 'Launcher.exe' file in the 'Processes' tab.

16394b - The application failed to initialize

3. Right click the file and select 'Open file location'.

16394c - The application failed to initialize


4. In this folder search for 'Launcher.exe' file. Please search for the application not the .xml file.
5. Close the error message by pressing 'OK'.
6. Right click on 'Launcher.exe' and choose "Run as administrator"

16394d - The application failed to initialize

The game should start normally now.

Please contact Customer Support, if this problem is still occuring. You can do this by selecting the 'Contact Us' link at the bottom of this page. Please provide as much detailed information as possible along with your san-tool file.

Please follow the instructions here to send us the san-tool file

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