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GRO > News

09-05-2013

*Important*: Join the Fight Against Lag

Help stop lag – Report it!
Hi all, are you experiencing lag or latency problems? 

Our tech team is working on fixing these issues and they need your help. Send us a ticket through Support and provide us:

Please include the following details:
1. Persona
2. Date and Time of Lag
3. Country
4. Time Zone
5. ISP
6. Map
7. traceroute screenshot*

How to get the traceroute: 
1. In Windows, select Start > Programs > Accessories > Command Prompt - This will bring you to a Command Prompt window.
2. Enter the word tracert, followed by a space, then the IP (see below) ans press enter. Please do it for both IPs and take a screenshot

tracert 77.246.167.77
tracert 95.211.182.202

Thank you for your support,
Your GRO Team

This will help us speed things up. Thanks!

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