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GRP > Support > Technical

 

// F.A.Q.

01-01-0001

I have connectivity problems with the game. What should I do ?

Disconnection problems

If during a match, you get the different error messages like "You have lost connection with the servers", "Error 0x081F60006", "Error 0x081F60008", "Error 0x081F60007" etc... 
Please send us the following information 

Logs files
1. Launch the game and when you receive the error press the "Windows" key
2. Go to C:\Ubisoft\GRO\PDC-live\Logs
3. Copy the following files on your desktop:
"main_latest........"
"events_latest....."
4. Send us the  the file in attachment with your e-mail

Network configuration

In order to help us understand where the issue might come from we will need more information about your network configuration:

1. When you encountered this problem (time/date)
2. The result of the connection test on www.speedtest.net
3. The name of your Internet Service Provider
3. Type of connection you are using (wifi / cable / 3G dongle)

Lags

Lag is a result of a delay between the information sent and received over the Internet or a delay in communication between devices inside the computer. 
The Basic Input Output System (BIOS) handles the exchange of information between the devices so be sure it is up-to-date.

The most common issue caused by lag are:
    - Players teleporting on the map 
    - Invincible players 
    - Delays in the statistics (crosses instead of damage figures) 
    - The feeling of being shot even in cover behind a wall 

If you are experiencing lag problems while playing the game please send the following information to the Customer Support Team:

1. The type of problem you are encountering
2. Your Persona name
3. When you encountered this problem (time/date)
4. The result of the connection test on http://www.speedtest.net
5. The name of your internet provider
6. Type of connection (wifi / cable / 3G dongle)

Once we receive these information, we will be able to do further investigation.

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